MyChart alternative
MyChart alternatives for families whose care spans more than one hospital
Reviewed
If your family's records sit in more than one portal, KeptWell is the one place above them. It holds what comes from MyChart, other portals, paper and recorded visits in one private circle. Its AI explains each document, everyone you invite can ask about it, and it's free today.
KeptWell and MyChart, side by side
By federal count, 59% of people had more than one patient portal in 2024, and only 7% used an app to combine them. Here's how KeptWell and MyChart compare on what families ask us about most.
| Feature | KeptWell | MyChart |
|---|---|---|
| Primary purpose | Medical document hub for the whole family, sitting above any patient portal | Patient portal for the hospital systems that license Epic's electronic health record |
| Who picks the tool | You pick it for your family | The hospital licenses Epic; you get MyChart because they use it |
| Records source | A connected MyChart account imports on its own where the health system has turned that on, plus anything you can save as a file: downloads from other portals, scanned paper, audio recordings | Records generated inside Epic at health systems where you have an active patient relationship |
| Cross-system login | One KeptWell account covers every family circle and every record source | MyChart Central gives you one Epic ID for your linked MyChart accounts. It doesn't show family members' records itself; proxy access opens that person's MyChart at each organization |
| Non-Epic provider records | Yes — Upload anything you can get out as a file | Only through record exchange, where the other organization takes part |
| Audio recording transcription (visits, voicemails, phone calls) | Yes | No |
| AI scope | AI reads every document you add, end to end, and answers questions across all of them with a link back to the document | Emmie, Epic's AI assistant, works inside MyChart on things like scheduling, bills and results |
| Family / multi-user model | Care circle: admin and member roles, private notes per person, private AI chat per user, invite-only | Proxy access, with rules set by each organization, including when access to a child's account changes |
| Two-way clinical messaging with your care team | No | Yes — Direct line into the clinician in-basket inside the hospital workflow |
| Appointment scheduling, prescription refills, billing | No | Yes — Built into the patient portal |
| New lab results | Arrive through a connected MyChart import, close behind the portal | Yes — Posted by the hospital, often before the doctor has called |
| HIPAA framing | No current BAA or HIPAA compliance claim; consumer family service | Operated by the covered entity (your hospital) directly; data handling per that hospital and Epic |
| Pricing | Free for families today across all features; no family subscription planned | Free to patients. The hospital pays Epic for the underlying EHR; no consumer pricing exists |
Other MyChart alternatives families look at
- FollowMyHealth, healow, athenaPatient, Oracle Health
- These are MyChart's counterparts at hospitals and practices that don't run Epic. You don't shop for one. You use whichever your doctor's office has set up.
- Apple Health
- Built into iPhone. Connect a provider and the records download to that phone automatically. Suits one person keeping their own records.
- Guava Health
- A personal health tracker that syncs from patient portals or takes photos and PDFs. Free to join, with a Premium plan at $8 a month.
- KeepMD
- Keeps records on your phone. The free plan has one profile and 15 pages a month. The $6.99-a-month Plus plan connects Epic MyChart accounts and holds up to four profiles.
- Slothwise
- Connects to hospitals, clinics and insurers and answers questions about what it pulls in. Free to start, with Plus at $9.99 a month. You can follow a parent's records from your own phone once they agree.
- PicnicHealth
- Gathers records from your providers for you, with a clinical team that reviews them. $499 a year, or free while you're in one of its research studies.
Why families add KeptWell
Why use KeptWell if you already have MyChart?
MyChart is built around a hospital's system. KeptWell is built around one patient and the people helping them. Here's where that shows up.
Some of the records are at hospitals that don't use Epic
MyChart belongs to health systems that license Epic, and Epic runs about 44% of US acute care hospitals. So if a parent sees an oncologist at an Epic hospital and a radiologist on Oracle Health or athenahealth, you're logging in to two portals. Epic does exchange records with some outside systems, but what arrives depends on who takes part. KeptWell doesn't care who the provider is. Upload a PDF from another portal, a paper after-visit summary you scanned, or a screenshot of a result, and the same AI reads it the same way.
Family access without per-hospital paperwork
MyChart proxy access works one organization at a time, and each one sets its own rules. At Ballad Health, for instance, you return a signed form to a provider or urgent care. For an adult child coordinating a parent's care across several hospitals, that's a separate process at each one. MyChart Central gives you one login, but a family member's records still open in their MyChart at each organization. KeptWell uses a care circle: one invite, one shared view, and each person has their own private notes and their own private AI chat.
The audio from the appointment, not just the records at the end
Much of what matters in a cancer or serious-illness visit never makes it into a written record. The phone call where the oncologist explained why they're switching the regimen. The voicemail from the nurse navigator. The conversation in the parking lot where your dad finally said what he's actually worried about. MyChart can hold the after-visit summary the clinician writes, but it doesn't record or transcribe the conversation itself. KeptWell does. Upload an audio recording or a voicemail and it comes back transcribed, summarized, searchable, and citable alongside every other document in the circle. If the gap you're trying to close is between what the doctor said and what your family remembers, KeptWell is built for that.
An AI that has read the whole record
Emmie, Epic's assistant, works inside MyChart on things like scheduling, bills and results. KeptWell's AI reads every document you add, from every source: discharge summaries, imaging reports, lab values, audio transcripts, and the notes your sibling added to the circle. Ask what changed since the last scan and the answer draws on all of it, with a link back to the document.
Other comparisons families have asked us about
KeptWell vs PicnicHealth
If the part of MyChart that frustrated you is that it only knows about records from one health system, see how KeptWell compares to PicnicHealth, the closest pure medical-records aggregator, with provider-side retrieval and a research-funded free tier.
KeptWell vs Guava Health
If you want records from several portals in one app, see how KeptWell compares to Guava Health, a personal health tracker that syncs from patient portals.
If you're keeping MyChart
- KeptWell vs MyChart in detail The full feature table, and the gaps that send families looking for something on top of the portal.
- Free records request letter For a hospital with no MyChart: a letter asking for a copy of the records, which you can then add to KeptWell.
- Connect MyChart to KeptWell Labs, medications, diagnoses, and visits import from a MyChart account into the family circle, where the health system has turned KeptWell on.
- How to download your records from MyChart The export bundle, the PDF route, and what each one leaves out.
- How to share MyChart access with family Proxy access, what it covers, and what it does not.
- Find and print immunization records in MyChart Where the vaccine history lives and how to get a copy a school or employer will accept.
- Free printable medication list (PDF) Fill it from the portal list and the pharmacy printout, then carry one page a clinician can read in seconds.
A note from KeptWell
Keep every record in one place your whole family can read
KeptWell takes the scans, lab results, visit notes, and appointment recordings a family collects and turns them into one organized, searchable record. Upload a document and it's read, summarized in plain English, and filed where everyone in the care circle can find it. Ask a question and get an answer grounded in the actual records.
It's free to start, with no credit card. We never sell your data or show you ads.
Questions about MyChart alternatives
- What apps are like MyChart?
- KeptWell sits above the portals: it imports a connected MyChart account where the health system has turned that on, takes files from any other portal, scanned paper and recorded visits, and shares all of it with the family. Two other kinds of app come up. Hospitals and practices that don't run Epic have their own portals, such as FollowMyHealth, healow, athenaPatient and the Oracle Health portal. Personal apps such as Apple Health and Guava Health bring one person's records into one place. Keep your portal either way for messages, refills and scheduling.
- Is there one app for all my patient portals?
- KeptWell is the closest thing for a family. It connects to MyChart where the health system has turned that on, and anything from another portal comes in as a file you download and add. Everyone you invite then reads the same record, and anyone can ask what it says.
- What is the best app to keep track of my medical history?
- If more than one person is keeping track, or some of the records are paper, PDFs or audio from an appointment, use KeptWell: one circle per patient, family members invited with their own logins, and every document read by AI so anyone in the circle can ask what it says. It is free today. For one person with an iPhone whose providers work with Apple Health, Apple Health keeps the records on that phone.
- Is KeptWell a MyChart replacement?
- No. Keep MyChart for messaging your care team, scheduling, refills and bills; KeptWell doesn't do those. KeptWell holds the records from every MyChart, every other portal, every paper file and every audio recording in one account the whole family can read and ask questions about.
- Can I import records from MyChart into KeptWell?
- Yes, and you don't have to do it by hand. Search for your health system inside KeptWell, sign in on the health system's own MyChart screen, and KeptWell imports labs, vitals, medications, diagnoses, allergies, procedures, immunizations, visits, and clinical documents, then keeps them refreshed in the background. This covers US health systems that run on Epic and have enabled KeptWell on their end. You can still download files from MyChart and upload them yourself, and for providers not on Epic you can request records directly from the practice and bring in whatever comes back.
- What about MyChart Central, doesn't that solve the unification problem?
- It solves the login problem. MyChart Central gives you a single Epic ID that links your MyChart accounts across organizations, so you don't need three logins for three hospitals. It doesn't display the records itself. If you have proxy access to a parent, their account appears under Friends and family, and you still open their MyChart at each organization. KeptWell gathers the contents (Epic, non-Epic, paper, audio and family notes) in one place.
- Is KeptWell HIPAA-compliant?
- No. Your hospital operates MyChart as a HIPAA-covered entity. KeptWell is a consumer service for families managing their own records and does not currently offer a Business Associate Agreement or claim HIPAA compliance. Regulated organizations should not upload protected health information to KeptWell. KeptWell separately encrypts family data, never sells it, and does not opt in to AI provider training.
- Can multiple family members access the same patient's KeptWell?
- Yes, by design. A care circle has one patient at the center, with family members invited as admins (manage uploads, members, and structure) or members (view, comment, and ask their own private AI questions). Every member has their own login and their own private notes; nothing is shared with anyone who wasn't invited. There's no per-hospital paperwork and no in-person verification step. Invitations are sent and accepted inside the app.
- What if my parent's hospital doesn't use Epic?
- Then MyChart isn't an option for that part of their care. Epic runs about 44% of US acute care hospitals, by KLAS's 2026 count, and most of the rest are on Oracle Health or Meditech. KeptWell doesn't care what system the hospital uses. If you can get a record out in any file format, you can put it in KeptWell.
- Who is Epic's biggest competitor?
- Oracle Health, formerly Cerner, with about 22% of US acute care hospitals to Epic's 44%. Meditech is third at about 15%, by KLAS's 2026 count. Families don't pick among them, the hospital does. KeptWell is where the records from any of them end up.
- Is MyChart owned by Epic?
- Yes. Epic Systems makes MyChart and licenses it to health systems. Each organization runs its own MyChart and sets its own rules for things like proxy access, which is why family access can work differently from one hospital to the next.
- Does KeptWell record appointments?
- Yes. Record audio from a visit, a phone call, or a voicemail, and KeptWell transcribes it, summarizes it, and makes it searchable for the whole care circle alongside every other document. MyChart doesn't record or transcribe conversations. Its job is to surface the structured records the clinician enters into Epic, which is a different job.
See your records the way KeptWell sees them
Upload one medical document: an after-visit summary you downloaded from MyChart, a lab report from a specialist whose hospital isn't on Epic, or a voicemail from your parent's care team, and watch it come back understood. KeptWell is free today.
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